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At EvaQure, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.
Due to the nature of wellness and consumable products, returns are accepted only if the product is damaged, defective, incorrect, or missing from the order.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and your order details.
Opened, used, tampered, or partially consumed products are not eligible for return or refund.
Once your claim is reviewed and approved, we may provide a replacement, store credit, or refund depending on the situation.
Approved refunds are generally processed within 5–7 business days. Actual processing time may vary depending on your bank or payment provider.
Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
Shipping charges are generally non-refundable unless the issue occurred due to an error on our side.
For return or refund assistance, please contact us at support@evaqure.com.